Twirlys is a whole new way to lace up, so a little getting-used-to is normal. Before you send anything back, give us a shout, most hiccups take one quick email to solve.
The first twirl is the trickiest, after that it clicks. And that leftover lace? Totally normal, and no, you don't cut it, there's a clean way to tuck it. Watch the 3-step guide, or email us and we'll walk you through it.
See How It Works → Email us for help →Wrong color, or want to try a different look? We've got 11 colorways. Reach out and we'll help you swap to the one that's Mint to Be.
Browse colors →Give Twirlys an honest try. If it's still not for you within 35 days, we'll make it right with a refund or exchange. No hoops, no guilt-trips, just email us and we'll take it from there.
Send a note to twirlys@justtwirlys.com with your order number and what's up. Nine times out of ten, we can fix it right there.
If a return or exchange is the move, we'll send you simple instructions and the address, no runaround.
Once it's on its way back, we process your refund or ship your new color. Easy.
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Fill this out and we'll email you the next steps, usually within a few hours.